1 Privacy commitment
Va Va Vintage recognise the trust you are placing in us through your dealings with us. We aim to do everything we can to maintain that trust and to protect information about you.
Under law, your right to privacy is protected. Privacy laws place strict requirements on us to treat certain information collected as confidential, to store your information securely and to allow you easy access to check and correct your information.
When you click on links and advertisements on our site that take you to third-party websites, you will be subject to that third-party’s privacy policies. While we support the protection of privacy on the internet, we cannot be held responsible for the actions of any third-party websites.
3 When do we collect information about you?
We are required to collect personal information in the normal course of providing services for our customers. These services include:
- Accepting customer orders
- Processing online purchases and payments
- Registering an online account
- Recording customer complaint details
- Processing refunds
- Maintaining detailed information on our website
Any information collected by Va Va Vintage is collected via correspondence from you or your company. This may be via email, telephone, mail, fax or directly through our website.
Also, we make use of “cookies” on our website. A cookie is a small software message sent to your web browser by our web server. Your browser stores the message in a file and the message is then sent back to our server each time your browser requests a page from our server.
If you do not wish to receive cookies, you will need to adjust the settings of your browser to refuse all cookies or to notify you each time a cookie is sent to your computer.
4 What information do we collect?
We may collect the following information from you:
(a) your name and contact details, such as your physical address, email address and phone number;
(b) your gender, birthdate and occupation;
(c) your company name (if applicable);
(d) the name of the domain from which you access the internet;
(e) the date and time you access our site;
(f) the internet address of the website from which you linked directly to our site; and
(g) other information you may supply to us.
5 Why do we collect this information?
We use the collected information to customise our services, including to ensure prompt delivery of goods and to allow for after sales care. It also helps us plan product development so that we can provide you with relevant consumer information and notify you of products and special offers that may be of interest to you.
It is also collected so that we may provide value-added services and offers, and any details that are collected from Va Va Vintage customers is required in order to provide you with our products and/or services, and a high level of customer service.
6 Do WE share personal information with third parties?
We may disclose information we hold to our directors, officers, employees and other associated companies within our corporate group for business, auditing and reporting purposes.
We may also disclose information to service providers or contractors who help us provide services or to trading parties. Where applicable information is shared with these third parties, they are obliged to observe the confidential nature of such information and are prohibited from using any or all of this information other than for the purpose for which it was provided.
We will also disclose information to a law enforcement agency if we are requested to do so by that agency in relation to suspected unlawful activity.
We do not sell or trade your personal information.
7 Promotional communications
We want to communicate with you only if you want to hear from us. If you prefer not to receive promotional information from us, please let us know by clicking on the unsubscribe link at the bottom of any of our communications, or by logging into your account and managing the level of communication which you want to receive from us.
8 Personal information access
You may review, change or delete personal information related to your use of our online site. If your personally identifiable information changes, or if you no longer require our service, you may correct, update, delete or deactivate it by emailing us at email@example.com.
If you discover that there is an error or information is missing, please notify us immediately.
You have the option of using a pseudonym when dealing with us so as not to identify yourself fully to us. Please bear in mind, however, that we will be unable to provide certain services to you unless you disclose your correct identity.
10 Security – protection of your information
We understand the importance of maintaining the privacy of your personal information and have appropriate procedures in place to safeguard and secure the information we collect to prevent unauthorised access or disclosure, maintain data accuracy and ensure the appropriate use of information.
We endeavour to provide an industry standard, secure, safe platform from which to conduct online transactions. We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.
Va Va Vintage uses the eWAY Payment Gateway for its online credit card transactions. eWAY processes online credit card transactions for thousands of Australian merchants, providing a safe & secure means of collecting payments via the Internet.
All online credit card transactions performed on this site using the eWAY gateways are secured payments.
- Payments are fully automated with an immediate response.
- Your complete credit card number cannot be viewed by Va Va Vintage or any outside party.
- All transactions are performed under 128 Bit SSL Certificate
- All transaction data is encrypted for storage within eWAY’s bank-grade data centre, further protecting your credit card data.
- STRIPE is an authorised third party processor for all the major Australian banks.
- STRIPE at no time touches your funds: all monies are directly transferred from your credit card to the merchant account held by Va Va Vintage.
- For more information about STRIPE and online credit card payments, please visit strip.com
Ensure you log out when you have finished visiting our site especially if you have accessed the website from a shared computer
12 Privacy complaints
All such enquiries or complaints will be taken seriously and handled with impartiality and discretion.
If you wish to submit a complaint, please provide us with all relevant details such as the date and time of the incident or communication, the circumstances surrounding the event and your concerns about what was said or done. You will also receive an acknowledgment from us within 5 days confirming receipt of your complaint.
Once you have submitted your complaint we will assess it to determine whether or not you have complained about a privacy issue which is covered by the relevant privacy laws. If you have complained about something which is not appropriately dealt with under privacy law, we will write to you and explain why our Privacy Manager is unable to address your complaint.
If you have complained about something which the relevant privacy laws cover, we will thoroughly investigate all aspects of your complaint including ascertaining the relevant facts and what your expectations are for any resolution. During our investigation we may need to seek further information from you as to the nature of or factual circumstances surrounding your complaint.
Each complaint submitted will have a different resolution, however we will endeavour to respond to you at all times promptly and to offer a practical solution which is consistent with our legal obligations.
Date of last update: 15th January 2021