icon

Click Here & Download

Our App for Special Offers!

Shipping Policy

Shipping Policy -

** OUR COURIERS DO NOT SHIP TO P.O. BOXES / PARCEL LOCKERS OR PARCEL COLLECT LOCATIONS **

Our "Flat Rate" Shipping of $9.95 only applies to standard sized articles (and items under 10kgs). If an item is over-sized (will not fit into a standard large courier satchel) - then it will have higher freight charges that apply.

The $9.95 Flat Rate will apply to combined orders (multiple items) of up to 10kg only. Beyond this weight - a higher charge will again apply.

*** PLEASE NOTE THAT OUR FREE SHIPPING ON ORDERS OVER $150 IS ONLY APPLICABLE TO THOSE WHO LIVE IN A METROPOLITAN AREA OF QLD, NSW, VIC, TAS, SA & WA. ORDERS PLACED FROM ANY OTHER AREA OUTSIDE OF THESE METROPOLITAN ZONES WILL HAVE TO BE QUOTED.

Moreover - when "bulky" or "large" items (that do not fit into a standard satchel) are listed as "FREE SHIPPING" - this ONLY applies to those living in & around a Metropolitan City. Anyone located in a Regional or remote area - or in either W.A., N.T., NTH QLD or TAS may incur additional postage charges. It is best to contact the owner first if you would like to clarify the freight on bulky / large items.

*** Occasionally the Australia Post calculator will not calculate correctly & if this is the case - you will be notified within 24 hours & advised about postage charges.

Shipping

The cost of postage and handling for gifts & homewares within Australia varies widely depending on the size and weight of the items your order. In most cases, for smaller items, as you add your items to your shopping cart, you will see what your shipping costs will be. For locations very distant from Melbourne or for bulky items, we may need to contact you prior to releasing goods.

We use Australia Post's calculator for most of our items & the service provided by Australia Post for delivery. However - this may change from time to time when it might be more reliable / secure to use a courier service. All of our items must have somebody home at the time of delivery - otherwise they will be taken to another location where re-delivery can be arranged. It might be that pick up from a local Post Office outlet is necessary.

Please 'contact us' if you would like either Express Delivery, Registered Post or Insurance placed on your order. There will be additional charges for these services.

horse